5 tips for ordering candy in bulk on Bonbonrama.com
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1. Create your customer account
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To order, simply create an account by clicking here: Create an account . This takes 1 minute. The most important information is your name, e-mail address, telephone number (preferably mobile so that the delivery person can contact you easily in the event of an order) and the billing and delivery address. Once you have logged into your account, you can add the sweets to your trolley and validate it. The minimum order value is 75 euros excluding VAT and postage costs.. All your orders, quotes and invoices can be viewed from your account.
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2. Orders over €350 excluding VAT or €500 excluding VAT* = Free transport
(except for poorly accessible areas)
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Shipping costs are calculated according to the total weight of your order, the type of product (some very fragile products are only shipped on a pallet) and the place where the goods are received. Transport is automatically free of charge from €350 excluding VAT (or €500 excluding VAT). This does not apply to deliveries to areas considered inaccessible by transport companies (e.g. ski resorts, high altitude villages or islands). Our transport service providers apply a high surcharge for these areas and we are therefore obliged to ask you for a contribution.
* Depending on the distance from the department. See map below.
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3. Responsive customer service: contact@bonbonrama.com
or by telephone on 04 69 96 63 36.
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Our customer service team is here to answer your questions and solve any problems you may have using the site or placing an order. Don't hesitate to call us on 04 69 96 63 36 Monday to Friday, 8.30am to 12pm and 2pm to 5pm.
If, on delivery, you notice that the parcel is badly damaged externally, please refuse to accept delivery or, at the very least, open the parcel to check the condition of the confectionery. In any case, please contact us if you need help or if you wish to report a non-conforming delivery.
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4. Secure browsing and payment
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Our site is secure, as indicated by the symbol 
on your browser's address bar. Your personal details are therefore protected. For payment, we use the services of specialised, highly secure banking companies (Paypal and Payplug). Your bank details are never entered, and certainly never stored on our site.
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5. Loyalty = Additional discounts
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Bonbonrama rewards your loyalty. Your purchases generate points that simply become money to be used to pay for your future orders.
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